Cracker Barrel CEO Says that Customer Feedback Has Been ‘Overwhelmingly Positive’ Despite Backlash Over Brand Redesign

‘We’re doing everything for our guests and our team members’

EXCERPT:

MASINO: "Honestly, the feedback has been overwhelmingly positive that people like what we're doing. I'll give you another soundbite. I actually happened to be in Orlando last week with all of our managers. We bring them together every other year. And the number one question that I got asked, Michael, was how can I get a remodel? When can I get a remodel? How do I get on the list?
STRAHAN: "Oh really?"
MASINO: "So -- because the feedback and the buzz is so good, not only from our customers, but from our team members. They want to work in a wonderful restaurant. So we're doing everything for our guests and our team members."

 

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